Junior IT Helpdesk Specialist

🔥 4 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avenga

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

💰 Private equity on 2017-02

Consulting • Manufacturing • Healthcare

Avenga is an international technology and software engineering company that combines consulting, product development, and digital transformation services to help enterprises solve complex business and societal challenges. With over 6,000 professionals across multiple countries and decades of experience, Avenga delivers custom software, cloud, and integration solutions while supporting clients across industries and providing talent acquisition and career development services internally.

📋 Description

• Maintain accurate and up-to-date customer Accounts Receivable balances, including payment and credit applications • Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances • Post and apply customer payments and update information in daily bank report spreadsheets • Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions • Follow up on failed payments when necessary • Monitor email and Zendesk tickets and respond to customer inquiries • Provide customers with requested banking information in accordance with established procedures • Assist with the overall Collections process, including ad hoc requests • Review AR aging reports and investigate unapplied credits • Maintain detailed records of unapplied funds and investigate outstanding or aged balances • Collaborate with internal teams to resolve payment and account-related issues • Ensure that all financial and customer information is handled accurately and in a timely manner

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field • 1–3 years of experience in cash applications, accounts receivable, or a similar finance-related role • Strong analytical and problem-solving skills • Excellent verbal and written English communication skills • Upper-Intermediate level of English • Strong knowledge of MS Excel, PowerPoint, and Word • Ability to communicate effectively with clients and internal teams • Strong attention to detail and accuracy when working with financial data • Comfortable working with multiple systems and handling several tasks simultaneously • Proactive approach and willingness to learn new tools and processes • Experience working in a Software as a Service (SaaS) environment is nice to have • Experience with Intacct is nice to have • Familiarity with payment platforms such as Stripe, Paya, or Braintree is nice to have • Experience with Zendesk or other customer support/ticketing systems is nice to have • Familiarity with Salesforce is nice to have • Understanding of Accounts Receivable and Collections processes is nice to have • Previous experience working with banking or payment-related information is nice to have

🏖️ Benefits

• Equal opportunities in recruitment, career development, and leadership • International work environment • Talent team discussion about goals, experience, culture, and ways of working • Opportunity to develop expertise in technical and financial support • Opportunity to work with global teams and clients