Field Service Technician

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Avidbots Corp.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series D on 2024-06

Robotics • Artificial Intelligence • Enterprise

Avidbots Corp. is a leading robotics company specializing in the development of fully autonomous floor-scrubbing robots like Neo, Neo 2W, and Kas. Their robots are designed to enhance cleaning productivity while minimizing the need for human intervention. Avidbots' solutions are equipped with advanced navigation and data analysis capabilities, powered by their proprietary AI software, Avidbots Autonomy. These robotics solutions are heavily utilized in industries such as airports, warehouses, retail, manufacturing, education, and healthcare, where they help maintain high cleanliness standards and improve operational efficiency. Avidbots is committed to providing dependable, scalable, and cost-effective cleaning automation solutions that future-proof labor strategies and elevate cleanliness standards in various facility types. They offer demonstrations and solutions that showcase the capabilities of their autonomous robots, including their ability to learn, adapt, and clean complex environments while providing data-rich insights via their Avidbots Command Center. These robots are designed to improve employee productivity and morale, enabling personnel to focus on higher-value tasks. Avidbots leads in integrating robotics with artificial intelligence, enabling intuitive operations and real-time obstacle avoidance, ensuring safe and efficient cleaning processes for diverse applications.

📋 Description

• Provide amazing customer and equipment support, from the depot and on-site. • Build positive relationships with customers in person and communicate well through email, and phone conversations. • Diagnose issues or technical problems, including electrical, mechanical and software-related service issues. • Understand customer questions or concerns and make appropriate recommendations. • Create and maintain accurate records within internal systems. • Solve problems as issues arise, working with all required teams in order to resolve effectively every time. • Support robot operations remotely with our web-based monitoring software. • Present training materials to customers and teach them to use all aspects of the robot. • Document customer feedback, findings in the field, and work order details.

🎯 Requirements

• Diploma, degree, or 2-5 years of experience in an associated field such as electronics, mechanics or robotics. • Ability to troubleshoot, test, repair and service technical equipment. • Exceptional manual dexterity and high attention to detail. • Comfortable and experienced at fault-finding by reading schematics and wiring diagrams. • Ability to work flexible shifts and adapt to changing work schedules. • Willingness and ability to travel anywhere in North America. • Hold a valid and up-to-date driver’s license and passport. • Driven individual, passionate about robotics, self-starter and works well as part of a small support team. • Previous experience in a customer-facing role. • Nice to have: • Experience working with electronics or electro-mechanical devices. • Experience servicing floor cleaning equipment. • Experience working with computers and software tools (Linux experience ideal). • Experience towing small to medium trailers.