Customer Care Agent, French/Dutch

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November 21

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AVIV Group

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Real Estate • Technology • Marketplace

AVIV Group is a leading digital real estate technology company, headquartered in Berlin, Germany. As a subsidiary of Axel Springer, AVIV operates a family of well-known digital real estate marketplaces across Europe, including SeLoger in France, Immowelt in Germany, and Immoweb in Belgium. It also owns Meilleurs Agents, a top online real estate valuation provider in France, and Yad2, a significant classifieds marketplace in Israel. Homeday, a realtor enabler company in Germany, is part of the group too. In addition to its operations, AVIV Group invests in innovative business models shaping the future of real estate transactions for buying, selling, renting, and lending properties across Europe and the Middle East. The company supports over 2000 employees, operates in 6 markets, and generates more than 500 million EUR in revenue annually.

1001 - 5000 employees

🏠 Real Estate

🏪 Marketplace

📋 Description

• Respond to customer inquiries across multiple channels (email, phone, chat). • Quickly resolve technical and functional issues. • Provide proactive follow-up on customer requests until they are fully resolved. • Guide new customers through the setup and integration of our products. • Clearly explain features and deliver tailored demonstrations based on customer needs. • Collect and share customer feedback with the product teams to contribute to continuous improvement.

🎯 Requirements

• Energetic and proactive. • Strong communication skills (verbal and written). • Attentive listening and observational skills. • Customer-focused, quality-oriented, and solution-driven. • Bilingual (French/Dutch) REQUIRED. • Proficient with computer tools (knowledge of Excel, PowerPoint, Google Workspace, etc.).

🏖️ Benefits

• A professional and stimulating work environment. • Opportunities for personal development (training). • Challenging responsibilities and engaging work. • Work–life balance: remote work 3 days per week. • A dynamic, open and collaborative company culture. • Well-being initiatives: fruit, relaxation room, yoga, team-building days, year-end dinner, after-work drinks... • A market-leading company with a strong sense of social responsibility (green team, inclusion team, charitable activities, digital accessibility for all). • An attractive salary aligned with your experience (meal vouchers, variable pay/bonus, gift vouchers, remote work allowance, mobile phone, group insurance, dental care, ...).