Team Lead Contract Management

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🕒 February 19

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AVIV Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

🏪 Marketplace

Real Estate • Technology • Marketplace

AVIV Group is a leading digital real estate technology company, headquartered in Berlin, Germany. As a subsidiary of Axel Springer, AVIV operates a family of well-known digital real estate marketplaces across Europe, including SeLoger in France, Immowelt in Germany, and Immoweb in Belgium. It also owns Meilleurs Agents, a top online real estate valuation provider in France, and Yad2, a significant classifieds marketplace in Israel. Homeday, a realtor enabler company in Germany, is part of the group too. In addition to its operations, AVIV Group invests in innovative business models shaping the future of real estate transactions for buying, selling, renting, and lending properties across Europe and the Middle East. The company supports over 2000 employees, operates in 6 markets, and generates more than 500 million EUR in revenue annually.

📋 Description

• Responsible for the operational management of your team and its scope of duties • Lead contract management for one of the departments • Ensure quality standards for offers to internal and external customers • Process contract amendments and terminations • Maintain contracts in the system and monitor contract terms and expiration dates • Coordinate billing and complaint handling • Advise customers by phone and email, ensuring a positive customer experience • Ensure economical use of resources and fair, timely processing of contracts

🎯 Requirements

• Several years of experience in order and complaint management • Experience as a leader and expertise in developing team members • Service- and customer-oriented with strong verbal and written communication skills • Structured and detail-oriented working style • Excellent knowledge in designing processes and SOPs, with a continuous improvement mindset • University degree or completed commercial/business training • Confident user of MS Office (PowerPoint, Excel, Word) • Fluent German; good English skills desirable

🏖️ Benefits

• Onboarding event with all new hires and individual training • Option to join Urban Sports Club • Public transport subsidy and JobRad® leasing offer • Individual training and development opportunities • Asset-building benefits and company pension scheme • Good work–life balance with 30 days’ vacation, flexible working hours, remote work options, and openness to sabbaticals • Health offerings and free snacks such as muesli, fruit, coffee, tea and water in the office • Be part of a great team with an exceptionally positive spirit and memorable employee events