Manager, CRM Sales Systems

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Sales Operations

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Pinnacle Live

WebsiteLinkedInAll Job Openings

201 - 500 employees

Pinnacle Live is an event experience company that is fundamentally changing the dynamics between premiere hotels, customers and partners to unleash the power of live events.We offer a new and modern approach that will create unforgettable human connections among our customers, our industry partners, our communities, and society at large.

📋 Description

• Own and maintain HubSpot pipeline configuration, including deal stages, required fields, properties, and lifecycle stages across all venues and business lines (VS, HCS, Marketing) • Standardize pipeline structures to ensure consistent data capture and reporting accuracy across all teams • Manage all system settings, integrations, and data architecture in alignment with business priorities set by senior leadership • Serve as the primary approver and builder for cross-pipeline automations, ensuring changes do not impact unintended pipelines or teams • Design, build, and maintain role-level dashboards and reports that enable RSPs and RBPs to actively coach, escalate, and hold venue teams accountable • Develop regional and cross-venue reporting to support RBP oversight and leadership visibility • Proactively identify reporting gaps and surface red flags, including stalled deals, missed follow-ups, and sales process breakdowns, to the appropriate leaders • Conduct routine audits of contact, deal, and company records to identify and resolve duplicates, missing data, and input inconsistencies • Partner with RSPs and RBPs to establish usage expectations by role and support accountability follow-through • Develop and deliver role-specific HubSpot training for new hires and existing users on an ongoing basis • Manage user onboarding, permission assignments, and offboarding, staying ahead of changes through regular review of onboarding/offboarding reports • Own HubSpot-based marketing operations including lead routing, segmentation, list management, lifecycle stage definitions, and campaign tracking

🎯 Requirements

• Highly skilled communicator; exceptional interpersonal and relationship-building skills • Demonstrated proficiency with HubSpot CRM, including pipelines, workflows, properties, reporting, and user management • Experience building and maintaining reports and dashboards for sales or operations leadership • Strong organizational skills with the ability to manage a high volume of requests across multiple stakeholders and priorities • Ability to work independently in a cross-functional environment with minimal day-to-day oversight • Clear, professional written and verbal communication skills • HubSpot certifications (HubSpot Marketing, Sales Hub, Operations Hub, or CRM Administration) (preferred) • Experience in a CRM administration, marketing operations, or revenue operations role (preferred) • Familiarity with lead lifecycle management, segmentation, and marketing automation (preferred) • Experience in hospitality, events, or venue sales environments (preferred) • Exposure to multi-pipeline CRM environments with varied user types and access levels (preferred)

🏖️ Benefits

• Generous time off with PTO, holidays and sick/personal days • 401k with a contribution match • Insurances; health, vision, dental and more