Customer Service Associate – Administration, Finance

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🕒 March 17

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Axians

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

Axians is a global ICT systems integrator and managed services provider that designs, deploys and operates network, cloud, cybersecurity and business application solutions for enterprise and public-sector customers. The company delivers services across telecom infrastructures, enterprise networks, cloud & datacenter, digital workspaces, OT/IT integration, IoT and SAP/ERP implementations, and offers SOC-as-a-Service, managed security, and sustainability-focused solutions. Axians serves industries including banking, healthcare, government, utilities and carriers, emphasising people-centric delivery and digital transformation at scale.

📋 Description

• You are the first point of contact for users of our Infoma software modules in the area of financial accounting • You analyze and classify customer inquiries and record the reports in the ticketing system • You handle general customer inquiries and resolve them via remote diagnosis and assistance • For more complex issues, you gather all relevant data and information and prepare them for escalation to the next support level • You regularly make use of our training, professional development, and certification offerings to continuously advance your skills

🎯 Requirements

• You have vocational training or a degree in business administration, public administration, or tax-related fields — or equivalent practical experience • You have excellent communication skills and enjoy contributing as a team player • You present yourself in a customer-oriented and friendly manner and have a strong service mindset • You demonstrate attention to detail, a strong work ethic, and a desire to learn new things

🏖️ Benefits

• Performance bonuses and employment covered by collective bargaining agreements in a secure, stable and growing industry environment • Participation in the company share program, including subsidized free shares and support for company pension plans • Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option to work remotely • Employee discounts with over 700 well-known providers • State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit