Associate Director, Client Success

🕒 5 days ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Axios

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

📱 Media

Media

Axios is a media company that delivers news and insights through various platforms, including newsletters, local news outlets, and exclusive content for professionals. It covers a broad range of topics such as politics, policy, business, technology, health, and energy, providing in-depth reporting and analysis. By focusing on quick, concise, and powerful stories, Axios aims to make news more accessible and engaging for its audience. Its offerings include free daily newsletters like Axios AM and Axios Pro, as well as events and live discussions.

📋 Description

• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts. • Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met. • Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success. • Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations. • Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business. • Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights. • Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally. • Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals. • Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale. • Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives). • Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards. • Support onboarding and training; help build team playbooks, templates, and best practices. • Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.

🎯 Requirements

• 7+ years in account management, specifically in the digital media/news industry. • 2+ years in managing an account management or revenue team • Growth mindset and enjoys working in a fast-paced, collaborative environment. • Strong prioritization and decision-making skills; comfortable operating with autonomy and ambiguity. • Consistently demonstrates a “lead by example” mindset and sets the bar for client-first service and high-quality deliverables. • Proficiency in Google Office Suite (Slides, Sheets, Docs). • Prior experience in account management, customer support, media planning, digital marketing, ad operations, and/or business development is mandatory.

🏖️ Benefits

• 401(k) with employer match • Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network • Employer Health Savings Account (HSA) contribution for the high deductible health plan option • Dental and vision coverage • Primary caregiver 12-week paid leave • Generous vacation policy, plus holidays • One mental health day per quarter • Annual learning and development stipend • $100 monthly work-from-home stipend • Tele-mental health services through Headspace • OneMedical membership, including tele-health services • Personal health advocacy resources through HealthAdvocate • Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies • Increased work flexibility for parents and caretakers • Virtual company-sponsored social events • A strong and positive work environment • A commitment to an open, inclusive, and diverse work culture