Customer Onboarding Manager

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Logo of AxisCare Home Care Software

AxisCare Home Care Software

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

📋 Description

• Work with new clients to configure and set up their new site or sites • Engage with current customers to support their customer experience • Build and configure new client sites, oversee importing of data for clients • Provide phone, email, and/or video assistance for customer configuration questions • Teamwork - contribution to the team in communication, webinars, meeting participation, etc. • Serve as a product expert, capable of assisting other AxisCare team members on questions they might have.

🎯 Requirements

• Bachelor's degree or equivalent experience • Experience in Customer Success • Strong written and verbal communication skills • Detail oriented and analytical • Demonstrated ability to increase customer satisfaction.

🏖️ Benefits

• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision) • 401K with competitive company matching. • Personal time off, sick leave, and holidays. • Company will provide laptop and other needed computer equipment.

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