Embedded Technical Account Manager

🔥 1 minute ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Serve as the trusted technical partner for a strategically important public safety organisation in the Netherlands • Act as the primary technical point of contact throughout the customer's operational journey • Provide technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across the Axon ecosystem • Collaborate with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations • Become the dedicated technical expert across TASER 10, Axon Evidence, and future Axon platform capabilities • Serve as the primary technical liaison between Axon, the customer, and the strategic delivery partner • Build relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users • Participate in operational, technical, governance, and strategic meetings • Provide guidance on deployment planning, implementation, configuration, integration planning, go-live readiness, and expansion projects • Own technical escalations and coordinate complex issues across Support and Engineering • Conduct technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments • Support adoption through enablement, administrator guidance, workflow optimisation, and best-practice recommendations • Facilitate release readiness for new hardware, firmware, software, and platform capabilities • Maintain knowledge of networking, security, SaaS administration, integrations, identity management, governance, and operational workflows • Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews • Identify and mitigate technical, operational, and organisational risks • Support security reviews, technical assessments, architecture discussions, and integration planning • Develop customer documentation, solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge-transfer materials • Support major operational events, high-profile deployments, and mission-critical periods

🎯 Requirements

• Dutch fluency and professional level English spoken and written skills • Dutch citizenship (essential for security clearance) • 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or similar customer-facing technical roles • Proven experience managing long-term enterprise customer relationships within large, complex organisations • Experience working with government, public safety, law enforcement, defence, or highly regulated industries is strongly preferred • Strong ability to build trusted relationships across technical teams, operational leadership, executive stakeholders, and third-party partners • Excellent political awareness and stakeholder management skills • Ability to operate independently as an embedded representative while coordinating with cross-functional teams • Working knowledge of enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting • Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration • Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts • Knowledge of integration patterns, system interoperability, and enterprise application ecosystems • Technical troubleshooting across software, networking, configuration, and infrastructure domains • Strong communication and documentation skills • Proactive mindset focused on continuous improvement, customer outcomes, and long-term partnership • Previous policing or Koninklijke Marechaussee (KMar) experience