Manager, Professional Services

🔥 3 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead a team delivering successful implementations of Axon Enterprise products, including Axon Evidence, software solutions, and hardware sensors • Guide customers through onboarding, configuration, training, deployment, and early adoption • Ensure solutions are implemented smoothly and aligned with customer operational needs • Create exceptional customer experiences throughout the implementation journey • Guide, mentor, and develop the Service Delivery Team • Conduct performance reviews, provide coaching, and identify training opportunities • Manage team resources, workloads, priorities, and skill allocation • Lead complex enterprise-grade product deployments • Provide strategic oversight across change management, technical presentations, solution demonstrations, and technical workshops • Collaborate with business and IT leaders to define project vision, scope, timelines, milestones, and deliverables • Maintain clear customer communication and partnerships throughout implementations • Ensure the team installs, configures, and tests Axon solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras • Document customer feature requests and issues and provide feedback to sales and product management • Collaborate on strategic initiatives and identify process, resource, and service improvements

🎯 Requirements

• Proven experience managing teams and developing talent • Proven operating experience in Digital Video, Mobile Communications, or SaaS • Experience in project management and resource tracking • Understanding of software/hardware testing and implementation in complex customer environments • Basic networking concepts and mobile applications knowledge • Ability to troubleshoot effectively • Understanding of Axon’s solutions and products • Ability to implement, drive, and track multiple simultaneous projects • Strong problem-solving skills • Availability to travel approximately 40% within Australia, with occasional international travel • Bachelor’s degree in Management, Business, Information Technology, Information Systems, or applicable Technical Engineering, or equivalent experience • Law enforcement experience considered an asset, but not mandatory

🏖️ Benefits

• Approximately 40% travel within Australia, with occasional international travel • Equal opportunity employer committed to diversity, equity, and inclusion • Employee well-being and safety commitment • Environmental, health, and safety support and policies

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