Technical Support Representative

🔥 1 hour ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Provide first-class technical support to Axon customers through email and phone channels • Troubleshoot and resolve issues involving product knowledge, networking, training, software download/installation/registration/performance, damaged-device returns, and other Axon-related questions • Build and maintain subject matter expertise of Axon products, solutions, and policies • Assist customers using problem-solving skills and customer empathy • Report bugs and trends to necessary stakeholders • Submit process and performance improvement suggestions to the manager • Meet or exceed performance and quality goals

🎯 Requirements

• Bachelor’s Degree preferred or equivalent work experience • 1+ years external technical support experience supporting software, hardware, web-based solutions, or e-commerce platforms • Excellent verbal and written communication skills • Proficient with Windows operating systems, mobile devices, and cloud-based solutions • Strong analytical/troubleshooting skills • Proficiency with Microsoft Office • Ability to articulate at a technical level appropriate to clients with varying levels of IT knowledge and skillset • Self-driven, able to work independently, and actively seek out team needs and solutions • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

🏖️ Benefits

• Remote work in Australia • Wednesday to Sunday, 8 AM - 5 PM AEDT shift schedule • Equal opportunity and inclusive workplace • Disability or special-needs accommodation during the application or recruiting process

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