Cruise Sales Agent

4 minutes ago

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Azamara Cruises

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B2C • Travel • Transport

Azamara Cruises is a luxury cruise line that offers uniquely curated voyages to some of the world’s most extraordinary destinations. Focused on immersive travel experiences, Azamara specializes in providing extended stays at ports of call, enabling guests to fully explore and enjoy each location's culture and natural beauty. With mid-sized ships that allow access to smaller, more intimate ports and a commitment to top-tier service and amenities, Azamara redefines the modern cruise experience for discerning travelers.

1001 - 5000 employees

👥 B2C

🚗 Transport

📋 Description

• Service direct guests and travel partners for Australia and New Zealand market • Handle inbound and outbound communication (calls, emails, faxes, mail) from travel partners • Review and act on sales calls and inquiries • Create selling opportunities based on interactions • Manage existing bookings including changes and payments • Keep accurate history of reservations and transactions • Perform outbound calls for various programs (e.g., Suite Deposit) and handle guest complaints • Manage shared email inboxes for customer service and bookings • Attend training and perform other job-related duties as required

🎯 Requirements

• Detail-oriented and passionate about customer service • Experience in sales support • Ability to handle inbound and outbound calls and emails • Experience in making changes to reservations and accepting payments • Ability to research and provide information for special needs accommodation • Proficient in using multiple database systems and computer programs • Strong communication skills • Experience with loyalty programs and customer service resolution