Customer Success Manager

🕒 April 22

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $115.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Azul

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

💰 $40M Series F on 2007-09

Software & Technology • SaaS • Enterprise

Azul is a company specializing in a high-performance Java platform that offers improved speed, startup efficiency, and reduced cloud costs without requiring code changes. The company provides products such as Azul Zulu and Azul Zing, which form part of its platform offerings targeting enhanced application performance and DevOps efficiency. Azul serves a range of industries including retail, e-commerce, financial services, and technology, supporting mission-critical Java applications globally. Their solutions focus on cloud cost optimization and digital transformation, supported by competitive pricing and expert 24/7 service. Azul is recognized for its excellence in Java infrastructure, offering unparalleled support and customer satisfaction.

📋 Description

• Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” • Lead communications and “check in” meetings throughout the lifecycle of the customer • Act as a liaison for customer requests, questions, and escalations • Monitor and gather key customer information related to customer support interactions • Drive attendance of key customers to individual or group Security reviews with CTO • Advise customers on upsell and cross-sell buying options • Identify growth opportunities by implementing new programmes • Coordinate Azul resources to ensure the highest level of customer engagement • Constantly monitor customer engagement and health scores

🎯 Requirements

• 7+ years' experience in either a Customer Success, Customer Support, or Sales Engineer role • BS or MS in computer science related degree • Demonstrated experience in technical role, preferably in software or complimentary industry • Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers. • Project management experience a plus • Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred • Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics. • Excellent Presentation skills as well as verbal and written communication skills • Maniacal focus on the positive customer experience • Strong written and verbal communication skills and the ability to clearly and effectively articulate Azul’s value and business practices • Organized, detail and process oriented • Flexible and supportive in a fast moving and changing environment • Self-starter, willing to take a leadership role in driving initiatives in support of the optimal customer experience • Manage multiple tasks and use good judgment in resolving difficult issues • Ability to coordinate across Azul department resources to execute complex customer needs

🏖️ Benefits

• Comprehensive compensation and healthcare packages • Equity Program – be part of our success • Referral Program • Work-life balance, remote-first, paid time off, company shutdown, holidays