Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
Customer Support Coordinator
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇸🇦 Arabic Required
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Azurreo
51 - 200 employees
📡 Telecommunications
🏢 Enterprise
🤝 B2B
Telecommunications • Enterprise • B2B
Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.
📋 Description
• Investigate technical support requests and identify the information needed to establish the cause of an issue. • Troubleshoot software, account, connectivity, configuration and platform-related problems using a structured approach. • Manage support cases through ticketing systems and maintain clear, accurate records of actions, findings and customer communication. • Communicate with customers through email, chat and other approved support platforms, explaining technical information clearly. • Escalate cases requiring specialist intervention with sufficient diagnostic information for the receiving technical team. • Follow escalated cases through to resolution and keep customers informed of meaningful progress. • Identify recurring problems and contribute findings to internal documentation and knowledge resources. • Work with technical and operational colleagues to improve troubleshooting procedures and support quality.
🎯 Requirements
• Practical knowledge of IT systems, software troubleshooting, networking or a closely related technical area. • Methodical troubleshooting ability, including asking useful questions and distinguishing evidence from assumptions. • Ability to explain technical information clearly and remain professional with frustrated customers. • Full professional working proficiency in spoken and written English. • Arabic language required. • Comfortable working with ticketing or CRM systems and maintaining accurate case documentation. • Currently based in Syria or Türkiye. • Ability to work reliably and independently in a fully remote environment. • Experience with Zendesk, Jira Service Management, HubSpot or similar platforms is useful but not required. • Knowledge of DNS, HTTP/HTTPS, SSL, APIs, web technologies or telecom systems is useful but not required. • Relevant IT or networking certifications are useful but not required.
🏖️ Benefits
• Structured onboarding and training on Azurreo’s systems, platforms and support processes. • Exposure to international telecommunications and technology operations. • Practical experience supporting services used across multiple markets. • Access to experienced technical colleagues when cases move beyond first-line troubleshooting. • Opportunities to deepen your expertise in technical support, networking and telecom operations based on performance and capability. • A fully remote working environment with colleagues operating across several countries. • A standard schedule of eight hours per day, five days per week. • Overtime when operationally required, compensated through time off or pay.
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