Customer Support Coordinator

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Azurreo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

Telecommunications • Enterprise • B2B

Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.

📋 Description

• Respond to customer inquiries through email, ticketing systems, and other support channels. • Provide clear, professional, and timely customer service. • Register, update, and follow up on customer support tickets. • Troubleshoot basic technical issues before escalation. • Coordinate with internal technical teams to resolve customer concerns. • Keep customers informed throughout the resolution process. • Maintain accurate records of customer interactions and actions taken. • Monitor open requests and follow up to ensure timely closure. • Escalate complex or urgent issues with complete and accurate information. • Contribute to internal procedures, FAQs, and knowledge-base documentation. • Identify recurring customer issues and suggest process improvements.

🎯 Requirements

• Currently residing in Turkey. • Professional proficiency in Arabic. • Professional working proficiency in English. • 1–3 years of experience in customer support, technical support, helpdesk, customer success, or a related role. • Strong written and verbal communication skills. • Good problem-solving and organizational abilities. • Comfortable using email, Microsoft Office, CRM platforms, or ticketing systems. • Ability to manage multiple customer requests and priorities. • Ability to work independently in a fully remote environment. • Reliable computer, stable internet connection, and a suitable home-working setup. • Availability to work full-time without another professional commitment.

🏖️ Benefits

• Competitive monthly salary. • Fully remote work from Turkey. • Full-time, long-term opportunity. • Structured onboarding and training. • Exposure to international customers and technology projects. • Professional development and career-growth opportunities. • Collaborative and multicultural work environment.