VIAFON GmbH
201 - 500 employees
Founded 1995
🤝 B2B
🤖 Artificial Intelligence
📡 Telecommunications
B2B • Artificial Intelligence • Telecommunications
VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.
Customer Service
Job not on LinkedIn
🕒 Yesterday
🗣️🇩🇪 German Required
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VIAFON GmbH
201 - 500 employees
Founded 1995
🤝 B2B
🤖 Artificial Intelligence
📡 Telecommunications
B2B • Artificial Intelligence • Telecommunications
VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.
📋 Description
• Customer service from home (remote) • Assisting with customer inquiries • Working as part of a strong team • Shifts until 8:00 PM and on Saturdays
🎯 Requirements
• Empathetic and communicative • Experience in customer service / customer consulting • Strong problem-solving skills • Must reside in Spain
🏖️ Benefits
• Appreciative company culture: We believe in the strength of diversity and equal opportunities and foster a working environment where every voice counts. • Job security: From day one we offer a real career perspective in a stable German company. • Working hours: Mon–Sat between 11:00 and 20:00 (German time). • Benefit: You receive one weekday off during the week in lieu of Saturday work. • Scheduling: Your working hours are provided at least 14 days in advance. • Double pay when you work on Spanish public holidays. • Performance rewards for quantity, quality and attendance. • Twice-yearly team meeting in Palma
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