German Speaking Customer Support Agent

🕒 May 13

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SIXT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1912

🚗 Transport

👥 B2C

🤝 B2B

Transport • B2C • B2B

SIXT is a global mobility company offering premium car rental, long-term rentals, car subscriptions, chauffeur services, and car-sharing through an integrated app and worldwide station network. With over 2,000 stations in 105+ countries and a diverse fleet of 222,000+ vehicles including luxury and specialty models, SIXT serves leisure and corporate customers with airport and city pick-up/return, business fleet solutions, and digital booking and loyalty features.

📋 Description

• Join SIXT and help shape the future of shared mobility with our SIXT Share service. • As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. • Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. • You provide excellent customer service and ensure a positive experience in every interaction. • You communicate confidently and empathetically with customers in Dutch and English. • You analyze customer requests, identify needs, and offer effective solutions. • You adapt quickly to new situations and handle challenges with strong problem-solving skills. • You proactively anticipate customer needs and maintain a service-oriented mindset. • You work flexibly across different shifts, including weekends and night shifts.

🎯 Requirements

• You have already gained initial experience in dealing with customers and providing excellent service comes naturally to you. • You speak fluently Dutch and English (C1 level or higher). • You enjoy interacting with partners and customers and possess strong communication skills and empathy. • You can respond quickly to new situations and have strong analytical and problem-solving skills. • You are confident in using computers and common software, including Microsoft Office.

🏖️ Benefits

• Work-Life Balance: This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life. • Employee Benefits: Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products. • Team Building Activities and International Events: Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world. • Professional Growth: Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.