Support Agent

🔥 17 hours ago

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Fever

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

📋 Description

• You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks: • Keep internal tools (Jira, Slack, Airtable) updated and organized • Coordinate with Producers and Project Managers on day-to-day needs • Assist in maintaining visibility across tasks, deadlines and project progress • Assist with event setup and launch: creating and validating experiences in internal tools • Perform back office updates and ensure information is accurate and consistent • Support invoicing processes and coordinate with the Finance team • Proactively help with venue research and initial outreach • Contribute to budget tracking and cost allocation • Prepare and manage contracts • You'll work closely with our team spread across the DACH region, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

🎯 Requirements

• You live in Spain and are legally eligible to work here • You speak English & German fluently. Polish is a plus! • Experience in structured operations, support or admin roles • Strong attention to detail, process orientation and follow-through • Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn) • A team-first mindset, clear communicator and proactive problem-solver • Ability to juggle tasks and priorities in a fast-paced environment • Bonus: Familiarity with events, production or the music industry 🎶

🏖️ Benefits

• Work remotely with a flexible schedule • Join a collaborative, international and fast-paced team • Help shape the backstage of magical scalable experiences • Learn about event production, internal workflows and scalable operations • 40% discount on all Fever events and experiences • Health insurance • Gympass membership • Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow • Responsibility from day one and professional and personal growth