Customer Support Agent

Job not on LinkedIn

🔥 24 minutes ago

🌐 Bulgaria, Romania, +2 more countries – Remote

🇧🇬 Bulgaria – Remote 🇷🇴 Romania – Remote 🇬🇪 Georgia – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

B2Spin Limited

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🎮 Gaming

👥 B2C

Consulting • Gaming • B2C

B2Spin Limited is a Gibraltar-registered, globally distributed game studio that builds free-to-play, social games optimized for the mobile web. The company focuses on creating unique selling points and best-in-class in-game features to grow a large player base, encourages social and community-driven play, and partners with content creators while recruiting talent to expand its games portfolio.

📋 Description

• Own customer interactions end-to-end across email, chat, and phone • Investigate and resolve complaints by identifying root causes and implementing lasting solutions • Handle complex or escalated cases and guide junior agents through difficult situations • Translate customer feedback and usage trends into actionable product insights • Maintain accurate and up-to-date records and interaction logs • Meet and exceed team KPIs and SLAs in a remote environment • Contribute ideas and share best practices to improve the support operation

🎯 Requirements

• Proven experience in a customer support or service role, ideally in a digital, gaming, or online entertainment environment • Strong written and verbal communication skills with the ability to handle sensitive situations with professionalism and empathy • Comfortable working to targets in a metrics-driven, remote team • Experience managing escalations or mentoring peers through complex customer issues • Confident using CRM or ticketing platforms to log interactions and maintain clean, reliable records • Curiosity for product improvement • Experience in social casino, iGaming, or a regulated consumer product is a plus