VIP Account Manager

🕒 January 12

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B2Spin Limited

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🎮 Gaming

👥 B2C

Gaming • B2C

B2Spin Limited is a Gibraltar-registered, globally distributed game studio that builds free-to-play, social games optimized for the mobile web. The company focuses on creating unique selling points and best-in-class in-game features to grow a large player base, encourages social and community-driven play, and partners with content creators while recruiting talent to expand its games portfolio.

📋 Description

• Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact • Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations • Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate • Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value • Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends • Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences • Deliver tailored, high-touch VIP experiences that go beyond standard customer service • Re-engage declining or inactive VIPs using targeted retention strategies • Collaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management • Gather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program

🎯 Requirements

• Fluent English with excellent phone-based communication skills (Spanish is a strong plus) • Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments • Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role • Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities • Demonstrated success in building and maintaining long-term, high-value customer relationships • Comfortable working with player data, KPIs, and performance targets • Strong customer empathy combined with confidence to influence and drive commercial outcomes • U.S. sports knowledge is considered a strong advantage • Ability to thrive in a fast-paced environment while managing a portfolio independently • Willingness and flexibility to travel to meet VIP players in person as part of relationship management

🏖️ Benefits

• Direct ownership of high-value VIP relationships and their commercial performance • Autonomy to design personalized strategies that meaningfully impact player experience and revenue • Opportunity to represent the business in high-trust, relationship-led VIP environments • Collaboration with a global, ambitious, and innovative team • The chance to help shape and grow a VIP program within a fast-evolving social gaming business