2nd Line Engineer

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Babble

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

📡 Telecommunications

💰 $9M Private equity on 2015-01

B2B • Cybersecurity • Telecommunications

Babble is a UK-based B2B technology services firm that helps small and mid-sized businesses modernize and manage their core technology. It provides Microsoft 365 and Azure integration, cloud and IT managed services, cybersecurity assessments and ongoing protection, unified communications and PSTN migration support, and customer experience platform work. Babble focuses on making fragmented technology estates work as a single Core Operating System, improving security, performance, and AI readiness.

📋 Description

• Operate predominantly as a desk-based technician providing service and support to clients and colleagues • Troubleshoot and diagnose IT issues within SLAs • Deliver remote support to clients • Assist with monitoring and maintenance of computer systems and networks • Attend customer calls promptly and provide efficient, effective support • Maintain accurate information and relevant details in cases • Proactively manage the queue and response levels to meet or exceed customer expectations and SLAs • Resolve technical issues promptly to minimise client downtime • Complete and update technical documentation • Mentor and train colleagues

🎯 Requirements

• Previous experience working on a Service Desk as a 2nd Line Engineer is essential • Experience in a managed services (MSP) environment is advantageous • Excellent understanding of Microsoft 365 services, including administration and troubleshooting • Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting • Experience with Microsoft Azure • Experience with antivirus management, including deployment, configuration and troubleshooting • Experience working with business networks and troubleshooting issues • Experience troubleshooting hardware, including laptops, desktops, servers, peripherals and other IT equipment • Knowledge of email protection solutions • Virtualisation technologies (Hyper-V, VMware) desirable • Backup and Disaster Recovery desirable • Scripting and automation desirable • Proficiency across multiple technologies and ability to manage difficult and sensitive technical issues • Friendly and confident when liaising with end users at all levels, internal and external • Strong written and verbal communication skills • Excellent technical and troubleshooting skills • High attention to detail when documenting and resolving issues • Proactive, determined and persistent approach to problem-solving • Ability to work independently and as part of a team • Eagerness to learn, research faults and refer to documentation • Stable internet connection and a suitable home setup with a desk and chair in a quiet space • Must have a solution to mitigate load shedding and work normal shifts effectively

🏖️ Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits • 22 days holiday plus UK Bank Holidays • Increased annual leave based on length of service • 5% allowance based on basic salary that can be towards Medical Aid • UPS provided to assist with load shedding (2–4 hours power for a laptop) • Babble-issued laptop • Annual Company Celebrations • Home-working policy • Home-based work arrangement