Technical Support Engineer I

Job not on LinkedIn

🔥 2 minutes ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Backblaze

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🛍️ eCommerce

🏢 Enterprise

💰 $5M Series A on 2012-07

Cloud Storage • eCommerce • Enterprise

Backblaze is a cloud storage company that provides scalable and secure data backup solutions for both businesses and individuals. Their B2 Cloud Storage service offers S3 compatible object storage, allowing users to easily protect and manage their data with transparent pricing. Backblaze specializes in automatic and unlimited backup services for computer systems, ensuring data protection and recovery options for users, while also supporting integration with applications for enhanced functionality.

📋 Description

• Handle and resolve customer issues through resolution while representing Backblaze and its products • Communicate with customers via video and phone for information gathering and troubleshooting • Manage escalations from account administration and other teams • Provide Silent Install Troubleshooting and Silent Installer/Enterprise Deployment Support • Troubleshoot integrations • Act as a technical resource for CSM and sales teams • Investigate reported bugs and provide detailed QA reports, including logs, behavior patterns, operating system details, and application versions • Review support tickets for trends and issues and report findings to leadership and management • Expand Confluence knowledge-base documentation and coordinate updates to public-facing KB articles • Provide integration training through “Get Familiar With” meetings • Track issues in systems such as JIRA • Monitor Backblaze infrastructure outages and alerts from Sev-1 through Sev-4 • Apply technical knowledge of Backblaze Backup, B2, S3, and network protocols • Implement escalation processes and collaborate cross-functionally with Operations, SRE, TAMS, Engineering, and NetEng

🎯 Requirements

• Experience in customer-facing technical support • Foundational understanding and competency with Linux, MacOS, and Windows operating systems, including Bash, Terminal, CMD, and PowerShell • Competence and familiarity with networking and filesystem concepts • Familiarity with ticketing, JIRA, and Salesforce • Ability to learn new technologies quickly and drive for personal development • Experience with API usage and Python familiarity • Comfortable with AI Agents and Tools • Minimum 2–3 years of experience • Nice to have: scripting and automation experience • Nice to have: Backblaze Backup troubleshooting expertise, including error codes, Bztransmit errors, and installation errors • Nice to have: networking troubleshooting experience, including CORS, TCP/IP, TLS, and HTTPS • Nice to have: general knowledge of internet protocols, computing, data collection, and analysis • Nice to have: familiarity with OpenSearch and Grafana

🏖️ Benefits

• Equal Opportunity Employer • Diversity, equity, and inclusion commitment • Backblaze Employee Privacy Notice

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