Technical Support Engineer I

🕒 August 14

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Provide Tier 2 hardware and software technical support to customers • Troubleshoot and resolve medium- to high-complexity customer issues • Respond to customer inquiries promptly while meeting SLA goals • Develop expertise in Samsara’s IoT hardware, software, and cloud product portfolio • Author and maintain customer-facing knowledge base articles • Partner with Engineering and Product teams to reproduce bugs and build testbeds • Provide feedback to Support Management on product and process improvements • Collaborate with support engineers across multiple locations • Champion Samsara’s cultural principles as the organization scales globally

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field • 1–3 years of experience in support, engineering, or other technical roles • Bilingual proficiency in English and Spanish • Experience troubleshooting and supporting hardware and software products • Familiarity with CRMs such as Zendesk or Salesforce • Technical proficiency interfacing with engineers, translating complex technical concepts, and working with SaaS systems • Excellent customer service, interpersonal, written, and verbal communication skills • Ability to leverage AI tools to automate repetitive tasks and improve processes • Ability to work in a hyper-growth environment with shifting priorities • Willingness to work holidays and weekends as needed • French or German proficiency is a plus, not required

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote work support • Offices open for employees who prefer to work in-person