Technical Support Engineer I

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Become an expert on Samsara’s IoT hardware, software, and cloud product portfolio • Troubleshoot and resolve medium- to high-complexity customer issues • Respond to customers and resolve inquiries promptly while meeting SLA goals • Author and maintain customer-facing knowledge base articles with Enablement • Partner with Engineering and Product teams to reproduce bugs and build testbeds • Provide Support Management with feedback on product and process improvements • Champion and model Samsara’s cultural principles across the global organization

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field • 1–3 years of experience in support, engineering, or other technical roles • Bilingual proficiency in English and Spanish required • Experience troubleshooting and supporting hardware and software products • Strong familiarity with CRMs such as Zendesk or Salesforce • Technical proficiency with SaaS systems and ability to translate complex technical concepts • Excellent customer service, interpersonal, written, and verbal communication skills • Ability to leverage AI tools to automate repetitive tasks and improve processes • Ability to work in a hyper-growth environment with shifting priorities • Willingness to work holidays and weekends as needed • French or German proficiency is a plus • Experience with industrial systems, electronics, cars, IoT devices, or similar hands-on work is a plus • Ability to secure and maintain legal right to work in the specified work location

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Offices available for employees who prefer to work in-person