L1/L2 IT Support Engineer

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AIM Qualifications and Assessment Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📚 Education

🤝 Non-profit

👥 HR Tech

Education • Non-profit • HR Tech

AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.

📋 Description

• Provide Level 1 and Level 2 technical support for end users • Administer Microsoft Intune, including device enrollment, configuration profiles, compliance policies, endpoint security, application deployment, and Windows Autopilot • Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive • Perform user onboarding and offboarding, account provisioning, licensing, and access management • Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues • Maintain documentation and follow IT best practices

🎯 Requirements

• 2–4 years of hands-on IT support experience • Proven experience administering Microsoft Intune in a production environment • Strong Microsoft 365 administration experience with Entra ID, Exchange Online, Teams, SharePoint, and OneDrive • Excellent troubleshooting and problem-solving skills • Understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and networking fundamentals • Strong communication and customer service skills • MD-102 or MS-102 certification mandatory • AZ-900 – Microsoft Azure Fundamentals nice to have • Practical, real-world hands-on experience and troubleshooting ability • Ability to work in agile environments • Ability to handle enterprise-level systems and sensitive business data

🏖️ Benefits

• Professional certification and development support • Flexible and growth-oriented work culture • Competitive compensation aligned with market standards • Opportunity to work on large-scale enterprise transformation projects • Exposure to global clients and cross-functional teams