IT Support Engineer

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🔥 10 minutes ago

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems for clients • Own client communication, build rapport, manage expectations, and ensure positive outcomes • Manage and prioritize the ticket queue • Handle warm transfer escalations • Create and refine knowledge-base documentation • Liaise between clients and vendors to drive incident resolution • Collaborate in weekly meetings and team-led trainings • Uphold accountability, proactive service, and high-quality customer support

🎯 Requirements

• Previous experience working for a Managed Service Provider (MSP), supporting multiple clients in a fast-paced service desk or engineering environment • Hands-on expertise troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP • Knowledge of advanced networking principles • Ability to troubleshoot firewalls, switches, and Wi-Fi • Excellent customer service skills and ability to build trust and defuse difficult situations • Track record of creating detailed internal documentation • Experience with remote access solutions such as Remote Desktop and RemoteApps • Eagerness to learn and collaborative spirit • Ability to work 9 am–6 pm EST (New York City time zone)

🏖️ Benefits

• Access to world-class tools and documentation • Real opportunities for growth through team-led training and exposure to cutting-edge technology • Company rewards initiative, values growth, and supports your professional journey • Team-led trainings • Collaborative team culture • Opportunities for professional growth