Application Support Analyst – EDI, FTP, Customs/ABI

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VALCE Talent Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Consulting

VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.

📋 Description

• Provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes. • Support Southern Border Operations with troubleshooting issues related to customs clearance. • Coordinate with customers for FTP password changes and configuration requirements. • Support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing.

🎯 Requirements

• Strong experience in Application Support, EDI Support, or Integration Support. • Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting. • Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements. • Experience with testing, structured file validation, data mapping, and file troubleshooting. • Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows. • Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar. • Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills. • Fluent in Spanish and English to interact with teams and Vendors.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development