Support Engineer – Technical

🕒 June 3

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QAD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

📋 Description

• Diagnose and resolve technical issues • Ensure seamless installations, upgrades, and configurations of QAD products • Perform Progress DBA tasks, including database optimization, backups, and troubleshooting • Manage highly complex and escalated cases • Create and maintain detailed documentation of issues and resolutions • Collaborate with team leads, peers, and cross-functional teams, including R&D and Product Management • Participate in shift rotations, weekend shifts, and potential on-call coverage

🎯 Requirements

• A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. • 3+ years of relevant experience in supporting enterprise/ERP products. • 4+ years of experience handling at least P1 support cases, critical escalations, and high-impact cases. • Hands-on experience in ERP support, including installing, upgrading, or configuring ERP software. (Nice to have specific QAD expertise) • Strong analytical and problem-solving abilities. • Exceptional communication skills, with the ability to bridge technical concepts for non-technical stakeholders. • Customer-focused mindset with a strong commitment to high-quality service.

🏖️ Benefits

• Flexible work arrangements • Professional development • Continuous learning opportunities