Support Engineer

🕒 April 11

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HP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

🔧 Hardware

🛒 Retail

🛍️ eCommerce

💰 $4.2G Post-IPO Equity on 2022-04

Hardware • Retail • eCommerce

HP is a leading technology company that operates worldwide. It offers a broad range of products and services, including personal computers (laptops and desktops), printers, and imaging solutions for both home and business use. HP also provides 3D printing solutions, professional and gaming workstations, monitors, and a variety of accessories such as keyboards, mice, and webcams. Additionally, HP is known for its Instant Ink service, which automatically delivers ink to customers' homes. The company is committed to sustainability and offers recycling services for its products.

📋 Description

• Provide best in class Engineering remote support diagnoses for external and internal customers • Create and maintain effective customer relationships to ensure customer satisfaction • Responsible for implementing part or all the technical solution to the client • Remote resolve technical issues from end user’s contacts • Provide ongoing ideas on improvement in the field of remote Engineering

🎯 Requirements

• High School Diploma, College Degree in a technical field - preferred • Minimum three (3) years customer service: Remote, Onsite • Excellent verbal and written communication skills to interact with customers and internally • Advanced Software and hardware knowledge of computing, storage and peripheral devices • Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.

🏖️ Benefits

• Standby After-Hours support based on a rotation schedule, with expectation of covering at least one shift each month • Health Insurance • Professional Development Opportunities