Technical Service Advisor

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Baker Distributing Company

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🤝 B2B

🛒 Retail

🔧 Hardware

B2B • Retail • Hardware

Baker Distributing Company is a wholesale distributor of HVAC, food service, and commercial refrigeration equipment, parts, and supplies. Established in 1945, Baker Distributing Company has built a reputation for providing exceptional customer service and high-quality products to customers across the United States. With over 200 locations in 26 states, they cater to both residential and commercial applications, ensuring a wide range of solutions for their clients' needs.

📋 Description

• Provide technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel. • Conduct on-site job visits when necessary. • Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers. • Maintains regular contact with regional managers. • Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills. • Maintain a personal and professional development plan. • Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors. • Develop and maintain an appropriate expense budget. • Submit regular activity and expense reports, as appropriate and within specified time requirements. • Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month. • Expense reports are required to be submitted within 15 days of the end of each month will maintain an accurate and updated digital calendar, shared with their manager. • Perform other duties as assigned.

🎯 Requirements

• High School Diploma or GED required; equivalent experience may be considered. • Proficiency in Microsoft Office. • Excellent communication skills, including oral, written, and verbal. • Ability to effectively multi-task and learn quickly. • Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups. • Excellent facilitation skills. • Customer service mindset with the ability to develop long-term relationships. • Analytical aptitude with the ability to analyze and interpret data. • Strong and creative problem-solving skills. • Ability to work independently and in a team environment. • Proactively seeks continuous process and service improvements. • Effective communication skills in English, including speaking, reading, and understanding.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.