TCM Support Navigator – AI Enabled

🕒 Yesterday

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🤖 Artificial Intelligence

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Monitor and respond to escalated cases where automated outreach or workflows were unsuccessful. • Assess escalation type and resolve operational issues or route clinical concerns to licensed staff or AI workflows. • Perform targeted outreach tasks, including screenings, appointment scheduling/rescheduling, and patient re-engagement. • Use structured workflows to resolve issues efficiently. • Document actions and transition for continued automation. • Escalate complex or unresolved issues appropriately and in a timely manner. • Contribute to a high-volume, exception-based workflow with clear performance expectations. • Provide feedback to improve workflows, automation, and overall process efficiency. • Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care. • Utilize motivational interviewing techniques to understand the individual’s care goals.

🎯 Requirements

• 1–3 years in customer service, healthcare support, care coordination, or call center roles. • Experience with patient outreach and scheduling preferred. • Strong problem-solving and communication skills. • Ability to recognize and escalate clinical concerns appropriately (no clinical decision making). • Comfortable using AI tools, scripts, and structured workflows. • Strong organization and documentation skills. • Experience in fast-paced, high-volume environments. • Access to a quiet, HIPAA-compliant workspace with reliable internet. • Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility.

🏖️ Benefits

• No specific benefits mentioned in the job description.