Implementation Manager

🕒 May 7

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Barti

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Barti> Barti is an AI-powered electronic health record (EHR) and practice management platform built specifically for eye care practices, including optometrists, ophthalmologists, and opticians. It consolidates scheduling, AI-assisted charting (scribe), messaging, billing, optical and contact lens ordering, and patient intake into a single cloud-based SaaS to reduce administrative clicks, improve workflow efficiency, and increase face time with patients. The product emphasizes HIPAA-compliant security, high uptime, and integration to replace multiple disparate systems.

📋 Description

• Lead Customer Onboarding: Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact. • Project Management: Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals. • Technical Configuration: Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration. • User Training & Enablement: Conduct comprehensive training sessions (remote and occasionally in-person) to promote self-service and drive strong initial product adoption. • Process Improvement: Contribute to process development and improvement efforts. Identify opportunities to enhance the onboarding experience and our operational efficiency. • Serve as a Customer Advocate: Proactively anticipate customer needs, mitigate project risks with clear communication, and act as the primary internal champion for an exceptional post-sale experience.

🎯 Requirements

• 3+ years in a customer-facing, technical role such as Customer Success Manager, Implementation, Professional Services, Technical Account Management, or Project Management. • Excellent communication skills (verbal and written), with a knack for simplifying complex topics. • Strong organizational and project management skills, with a proven ability to manage multiple projects simultaneously. • A self-driven and proactive mindset. You are adaptable, responsible, resilient, and eager to contribute to the team’s vision. • Experience with CRM or project management tools (e.g., Salesforce, Asana, Jira, HubSpot).

🏖️ Benefits

• Be part of a mission-driven, rapidly scaling company changing the future of eye care • Work remotely from anywhere in the U.S. • Collaborate with a passionate, fun, and supportive team • Competitive salary: $60,000 - $90,000 • Equity in a fast-growing startup • Health, vision, and dental benefits • Unlimited PTO • Annual professional development stipend • A high-impact role with plenty of room for growth, ownership, and creativity