Implementation Manager

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🕒 May 7

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Sweed POS

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

🤝 B2B

Retail • eCommerce • B2B

Sweed POS is a comprehensive platform designed to streamline cannabis retail operations. It offers a wide range of integrated tools including point of sale systems, marketing and loyalty programs, inventory management, and eCommerce solutions tailored specifically for the cannabis industry. With features such as advanced customer management, integrated payments, and multi-location logistics, Sweed POS empowers cannabis retailers to enhance their brand presence and operational efficiency. The platform is designed to seamlessly manage retail operations without the need for third-party systems, providing a holistic and intuitive experience for cannabis businesses.

📋 Description

• Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live • Manage 5–10 concurrent implementations with strong prioritization and clean project tracking • Lead structured customer calls with executives, operations leads, and frontline teams — driving timelines, setting expectations, and preventing scope creep • Build and execute implementation plans, checklists, and milestones, while proactively improving them over time • Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live • Troubleshoot configuration, workflow, and launch-readiness issues; clearly document findings and escalate when needed • Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution • Develop deep expertise in the Sweed platform to drive efficiency and deliver best-in-class client outcomes • Get increasingly comfortable with datasets and data migrations, including imports/exports, validation, and accuracy checks • Travel to customer locations as needed - currently 3–4 trips/month — for onsite training, go-lives, and high-touch implementations

🎯 Requirements

• 3–7+ years in SaaS implementation, onboarding, professional services, or a similar customer-facing delivery role • Direct ownership of end-to-end implementations • Proven ability to communicate confidently with C-suite and senior stakeholders, not just day-to-day contacts • Strong project and time management in complex, multi-stakeholder environments • Background in troubleshooting, technical escalations, technical support, or hands-on operational problem-solving • Proven record of delivering implementations on time • Experience managing multiple concurrent projects in a fast-paced setting • Comfort working through ambiguity and solving problems without always having a perfect SOP • Comfortable traveling 3–4 times per month for onsite work

🏖️ Benefits

• Medical, dental, vision, and other health insurance options • Paid parental leave • Paid company observed holidays • Generous paid time off