Senior Customer Engineer, Enterprise

🕒 May 4

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $193.4k - $241.7k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Pendo.io

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $110M Secondary Market on 2021-11

SaaS • Enterprise • Artificial Intelligence

Pendo. io is an AI-powered product experience platform that helps companies improve software experiences for both customers and employees. It offers a suite of tools including product analytics, in-app guides, session replay, and user feedback to optimize digital adoption and drive user engagement. Pendo's platform is designed to enhance user experience, increase product-led growth, and streamline digital workplaces through personalized communications and insights. The platform is utilized by tech-savvy teams to efficiently onboard users and manage SaaS portfolios, all while providing strategic data insights for better decision-making.

📋 Description

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. • Lead onboarding for strategic customers, including planning, implementation, integrations, and training. • Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. • Serve as an escalation point for complex technical challenges raised by other Customer Engineers. • Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. • Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. • Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

🎯 Requirements

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. • Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations. • Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements. • Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. • Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization. • Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation. • Experience mentoring or coaching more junior technical team members.

🏖️ Benefits

• employer-heavy coverage with $0 premium options • strong 401(k) match • equity • flexible time off