Collections Lifecycle Manager

Job not on LinkedIn

🔥 12 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baubap

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

💰 $20M Debt Financing on 2022-11

Finance • Fintech

Baubap is a Mexican financial technology company offering instant microloans to individuals via a mobile application. The service allows users to apply for loans ranging from $500 to $5,000 MXN without the need for a credit bureau check or income verification. The application process is simple and fully digital, enabling users to receive approval and funds quickly. Baubap emphasizes user privacy and a no-hassle collection policy, along with additional features such as cashback on interest for timely payments and referral bonuses. Operating as a Sociedad Financiera de Objeto Múltiple (SOFOM), Baubap is registered with CONDUSEF and aims to enhance users' financial futures without intrusive practices.

📋 Description

• Own the full overdue customer lifecycle at Baubap • Design recovery journeys across channels and delinquency stages • Develop messaging strategies, tone of voice, and customer communication frameworks • Create behavioral incentives that increase repayment without coercion • Design predictive models and segmentation strategies • Build product experiences that help customers recover financially • Develop AI-powered workflows and automation systems • Establish testing frameworks to continuously improve recovery performance and customer experience • Work cross-functionally with Product, Data Modeling, Engineering, Risk, Brand, and Customer Experience • Build and lead a small team of analytical and creative builders over time • Build world-class recovery performance while maintaining customer trust • Reduce friction, anxiety, and shame in collections interactions • Create scalable and intelligent systems instead of manual operations • Help customers return to financial health

🎯 Requirements

• Extensive experience in collections, recovery, or delinquency management in lending or fintech • Strong understanding of collections operations, strategy, and recovery economics • Experience designing collections flows, segmentation, and customer treatment strategies • Familiarity with predictive modeling, risk signals, and behavioral analytics • Experience working with digital channels such as SMS, WhatsApp, push notifications, email, IVR, and in-app communication • Ability to work cross-functionally with technical and non-technical team • Ability to combine operational rigor with creativity • Excitement about AI, automation, personalization, and modern communication systems

🏖️ Benefits

• Being part of a multicultural, highly driven team of professionals • 20 vacation days / year + 75% holiday bonus (Prima Vacacional) • 1 month (proportional) of Christmas bonus (Aguinaldo) • Food vouchers • Health & Life insurance • Competitive salary

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