Patient Billing & Communication Advocate – Specialist, RCM

🕒 March 27

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Communicate with patients via phone and email regarding outstanding balances, billing concerns, and account resolution. • Review patient accounts for accuracy and explain charges, payments, denials, and adjustments. • Educate patients on insurance coverage, co-pays, deductibles, and financial responsibility. • Assist patients with setting up payment plans or applying for financial assistance if eligible. • Collaborate with internal departments such as coding, insurance verification, and collections to resolve account discrepancies. • Document all communication and actions taken in the patient account system according to HIPAA and organizational guidelines. • Identify trends in billing issues and suggest process improvements to management. • Stay current on payer policies, billing regulations, and system updates.

🎯 Requirements

• College degree preferred or equivalent experience of 5 plus years • Minimum of 5 years of experience in a medical billing or financial clearance role • Understanding of patient protections under HIPAA and proper handling of protected health information (PHI) • Working knowledge of insurance policies, billing procedures, and claim terminology • Excellent communication and people skills • Detail-oriented with strong analytical and problem-solving abilities • Preference will be given to qualified candidates with experience with laboratory billing software, including Telcor, Xifin or Quadax • Strong understanding of healthcare billing, insurance terms (EOBs, CPT/ICD codes), and financial assistance programs • Excellent verbal and written communication skills with a customer-first attitude.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities