Senior Client Success Manager

🕒 April 29

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Serves as the primary post-sale point of contact for clients / customers • Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services • Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services • May recommend specific solutions to achieve customer’s desired result • Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results • Ensures best practices are adopted for product use • May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support • May or may not be on a sales incentive plan that is based on individual and / or team sales results (e.g., revenue, bookings, unit sales) • This is an individual contributor role.

🎯 Requirements

• Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform • Excellent relationship building skills and proven experience cultivating productive executive champion relationships • Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments • Demonstrated ability to manage multiple enterprise accounts concurrently • Demonstrated ability to manage multiple work streams simultaneously and efficiently • Attention to detail, highly organized, with an absolute focus on quality of work • Strong team player with a “client-centric” attitude • Outstanding oral and written communication skills • Marketing program management experience preferred • Bachelor’s degree and a minimum of 6 years of work experience in a client services or account management role managing Fortune 1000 clients

🏖️ Benefits

• Equal employment opportunities • Commitment to diversity and inclusion • Background check completion for candidates