Application Support Analyst

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Provide level 2 support for SaaS and custom-built insurance applications using documented procedures and available support tools. • Provide world class customer service through chat, email, phone, and in-person teammate interactions. • Effectively interact and clearly communicate with teammates within multiple levels and departments of the organization, to support the effective and efficient use of the Retail Division’s business applications. • Able to follow and execute upon standard operating practices and procedures. • Demonstrates working knowledge in multiple applications supported by the department. • Escalates complex issues to appropriate business units and technical teams as needed. • Leverages application expertise to troubleshoot, problem solve and offer solutions. • Support application conversion and implementation projects. • Champions information security best practices through educating support customers and following access standards for business applications. • Infrequent travel to offices for onsite support, conferences, and meetings. Up to ~5%.

🎯 Requirements

• Required Associate degree, technical certification, or equivalent experience • Foundational knowledge of Microsoft technologies (M365, O365, SharePoint) • 1-2 years of experience in customer service, technical support, application support, or insurance • Preferred Bachelor’s degree in computer science or equivalent experience • Foundational knowledge of the insurance industry • Experience providing technical support for SaaS applications • Foundational knowledge of CRM Software (Dynamics, Salesforce) • Experience in supporting a variety of business applications in a production environment • Foundational knowledge of ITIL, Agile, and Scrum frameworks • Good problem-solving skills for technology-related issues and complex business scenarios.

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.