Customer Service Trainee

🔥 12 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1952

⚕️ Healthcare Insurance

Healthcare Insurance

BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.

📋 Description

• Receiving, investigating and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensuring all customer communication is clearly documented. • Interact through various channels such as Chat, Phone, E-mail and TEAMS. • Educating caller to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Work overtime as required.

🎯 Requirements

• High School Diploma or equivalent • 1 year - Experience in a customer service support role is required • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) • Proficient oral and written communication skills • Proficient interpersonal and organizational skills • Exceptional time management skills • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment • Independent, Sound decision-making and problem-solving skills • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

🏖️ Benefits

• Participation and attendance are mandatory. • Flexibility due to rotations in schedules. • Work overtime as required. • Relocation assistance may be available for candidates required to reside in Chattanooga, TN.