Account Executive – Global, Energy, Resources & Marine

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Logo of BCD Travel

BCD Travel

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Manage a portfolio of small to medium size accounts • Support a Global Account Manager with one account in core client-facing responsibilities • Customer service, data preparation and analysis, business plan and customer metrics management • Monitor customer feedback to identify and resolve issues • Review and resolve discrepancies, i.e. credit card reconciliation • Work with customers to either develop a business plan or support the execution of the plan, when applicable

🎯 Requirements

• Experience in Quality/Account management methodology and Customer Service • Working with CRM tools and thorough knowledge of appropriate technology enablers • Analyze and develop plans specific to client needs from a project experience standpoint • A history of working in a customer facing or expanded operational role in Energy, Resource and Marine Travel segment • Knowledge of project management and BCD Travel Products and Services • Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen • Good command of the English language • Knowledgeable in travel industry client technology tools • You have a College, Associate, or University degree or equivalent experience

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated

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