Director, Client Retention

🔥 0 minutes ago

🌐 Netherlands, United Kingdom, +4 more countries – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇵🇱 Poland – Remote 🇮🇹 Italy – Remote 🇸🇪 Sweden – Remote

💵 €70k - €74k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Maintain and increase revenues through client retention and expansion of current customer programs • Help drive program margins and profitability by optimizing programs and retaining accounts • Identify opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support • Leverage existing data and information to uncover emergent data and trends to improve client retention • Identify opportunities for clients to consolidate and expand their travel program with BCD where business sense supports it • Proactively engage with business owners regarding renewal, bid avoidance, rebid, and risk status of assigned accounts • Facilitate project management for the entire bid process before, during, and after bid closeout • Ensure, oversee, and guide project management for the retention process, including timelines, resource assignments, document management, pricing, and presentations • Manage third-party consultants and strategic procurement-led processes and competitive bids • Collaborate with commercial and program management teams on customized approaches for existing customers • Participate in client-facing presentations and workshops

🎯 Requirements

• Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA • Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology • Proficient in business software applications, including MS Excel and MS PowerPoint • Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions • Effective oral, written, and presentation communication skills in English • Ability and willingness to travel domestically and internationally

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Work at the forefront of travel technology and help shape the future of business travel • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated • Work From Anywhere opportunity for 60 days per year • Reasonable and necessary accommodations

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