Manager Operational Excellence

🔥 37 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Manage customer success and operational excellence outcomes, ensuring high quality service delivery that drives client retention, employee engagement, and sustainable business growth • Serve as the main point of contact for complex client issues, leading recovery efforts and managing response protocols for at-risk accounts through performance trend risk identification then implementing improvement steps to prevent recurrence • Reduce recurrence of service issues by translating escalations, client feedback, and root cause analysis into sustainable operational improvements • Monitor overall operational processes and the commercial relationship with the customer, provide and implement suggestions for improvement • Ensure operational governance, quality management, and control processes are implemented, documented, and operating effectively • Guarantee compliance with company policies, governance standards, and applicable regulatory requirements

🎯 Requirements

• Extensive corporate travel experience involving managing customers, teams and/or process • Knowledge of travel agency operations, account management, and sales knowledge • Experience with word processing, spreadsheets, presentation and email software • Thorough knowledge of BCD Travel technology, products, and services • Excellent written and verbal communication skills in English.

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • An inclusive work environment where diversity is celebrated