Senior Operations Manager

Job not on LinkedIn

🕒 June 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Crisp Professional Development

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Crisp Professional Development is an organization focused on enhancing professional skills through various training courses. They offer a wide range of programs including leadership, management, communication, and HR courses designed for individuals and teams. As an accredited center for the Institute of Leadership and Management (ILM), Crisp is committed to delivering bespoke development opportunities that cater to the unique needs of their clients, ultimately aiming to make a positive difference in their professional lives.

📋 Description

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

🎯 Requirements

• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred. • CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics. • Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency. • Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking. • Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through. • Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability. • Values Alignment: Mission-driven and quality-obsessed, with a humble, low-ego approach. • Education: Bachelor's degree required; additional certifications are a plus.

🏖️ Benefits

• Health Insurance: Health insurance plan available. • Paid Time Off: Two weeks of PTO. • Holidays: Federal holidays observed. • Schedule: 8:30 AM–5:30 PM, with a 1-hour lunch break. • Work Arrangement: Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established. • Travel: Occasional travel to Houston may be required, likely every couple of months. • Growth Path: Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales.