Customer Support Agent

🔥 8 minutes ago

🇩🇪 Germany – Remote

💵 €65k - €99.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Provide advanced remote troubleshooting and technical support for Waters Biosciences Division and BD Biosciences instrumentation • Assist customers via phone, email, chat, and online diagnostic tools • Diagnose and resolve advanced system issues to minimize downtime • Guide customers through detailed troubleshooting procedures • Serve as a technical advisor focused on customer satisfaction and loyalty • Document support activities in compliance with quality and regulatory standards • Maintain performance across DA, CSAT, MTTR, and NPS metrics • Escalate complex or high-impact issues through established processes • Transfer ownership to field organization when on-site intervention is required • Recommend spare parts based on diagnostic findings, system history, and customer environment • Collaborate with remote support and field service teams • Work according to schedules aligned with the hiring region

🎯 Requirements

• Bachelor’s Degree in Electronics, Mechanical, Computers, or Biomedical Engineering is required • Minimum 2 years of service experience troubleshooting and repairing medical devices or electronic and electro-mechanical devices • Experience with medical devices and equipment • PC/software/LIS/networking/database management knowledge highly desired • Proficient PC skills, including Microsoft Office • LIS or LIMS knowledge is a plus • Working knowledge and experience of networking setup and troubleshooting • Effective communication and customer service skills • Technical writing skills and ability to manage complex technical conversations by telephone • Experience performing software installations and upgrades • Knowledge of software security concepts and best practices • Language proficiency aligned with regional responsibility, including English, German, and Polish • Ability to work independently and within a team environment • Ability to adhere to processes and procedures

🏖️ Benefits

• Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs • Learning, growth, and development opportunities • Fully remote work arrangement • Occasional travel for classroom training, team meetings, and on-the-job coaching at customer site