Service BDC Agent – Inbound Customer Engagement Specialist

Job not on LinkedIn

🔥 3 minutes ago

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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BDC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1944

🏦 Banking

💼 Consulting

🤝 B2B

Banking • Consulting • B2B

BDC is a Canadian business bank focused on supporting entrepreneurs and small-to-medium enterprises. It provides a wide range of financing products (business loans, working capital, equipment loans, commercial real estate loans, purchase-order financing, loans for tech companies, green building loans, and specialized programs like forestry and trade support) plus investment solutions (venture capital, growth and transition capital) and advisory/consulting services (strategy, finance, sustainability, leadership, marketing, operations, risk and compliance). BDC also offers tools, resources, and targeted support programs for specific sectors and entrepreneur groups (Black, Indigenous, women, newcomers).

📋 Description

• Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured customer care environment • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales • Use tools and resources to identify custom solutions and anticipate customer needs • Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

🎯 Requirements

• Proven success in customer service and consultative sales environment (two years+) • Ability to adapt communication style to a wide variety of personalities and situations • Commitment to implementing feedback as a means to achieving individual and team performance goals • Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy • Timeliness and reliability, adhering to your schedule each day • High school diploma or equivalent required • System Requirements: Computer must be 3 years or newer with a minimum of 16GB RAM; Minimum of two (2) monitors/screens required

🏖️ Benefits

• Dedicated and separate high-speed Internet with at least 50 Mbps download speed • A secure home office free from background noise or other distractions