Director – Technology Operations

🕒 4 days ago

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Beem Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🏦 Banking

💸 Finance

Banking • Finance

Beem Credit Union is a member-owned credit union serving nearly 200,000 members across British Columbia, focused on community-centered personal and business banking. It offers everyday banking accounts, loans (auto, home, personal), investment and wealth-planning services, insurance and digital financial tools including mobile apps and direct-investing brokerage features. Beem emphasizes competitive rates, fewer fees, local branch service, community reinvestment, and tech-forward capabilities like $0-commission trades and online account opening.

📋 Description

• Provide strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management • Own the end-user technology operational model, including team structure, escalation paths, and coverage models for in-office and remote environments • Ensure timely, effective resolution of incidents and service requests • Enforce ITIL-aligned service management processes, including: Incident Management and Major Incident Coordination, Request Fulfillment and Problem Management • Monitor and actively manage Service Desk KPIs and SLAs • Oversee the full lifecycle of end-user technology, including laptops, desktops, mobile devices, meeting room technology, and endpoint management platforms • Champion initiatives that measurably improve the employee technology experience and operational efficiency • Lead root cause analysis and drive permanent remediation of recurring operational issues • Partner with Information Security to ensure endpoint and end-user services comply with organizational security standards • Manage budgets related to end-user computing, support services, and workplace technologies.

🎯 Requirements

• Bachelor’s degree in information technology, computer science, business, or equivalent experience • 10+ years of progressive IT operations or support experience, including in enterprise environments • 5+ years of leadership experience directly managing Service Desk and/or Workspace Operations teams • Strong working knowledge of IT Service Management principles and ITIL-aligned processes • Hands-on familiarity with enterprise endpoint management platforms (Intune, SCCM) and ITSM tools (ManageEngine, Jira) • Experience with Microsoft 365 suite and Teams as enterprise collaboration and operations platforms • Understanding of endpoint security, software lifecycle management, and compliance requirements • Familiarity with operational reporting, monitoring tools, and support analytics.

🏖️ Benefits

• Extended health coverage (including mental health support) • Dental care • Disability coverage • Vacation and personal days to rest, recharge, and manage life outside of work • Generous RRSP contributions • In-house financial advice • Flexible options to add your own contributions • Free banking accounts • Special mortgage and lending rates • Preferred financial perks