Support Assistant

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Beep Saúde

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

👥 B2C

🧘 Wellness

B2C • Wellness

Beep Saúde is a Brazilian on-demand healthcare provider that delivers at-home laboratory exams, vaccinations and infusions via a 100% digital scheduling platform (app and website). The company offers qualified clinical staff, a reference laboratory and modern diagnostic equipment, accepts many health plans and operates primarily in Rio de Janeiro, São Paulo and Brasília to bring convenient, personalized care to children, adults and seniors. Users can book services via the app, pay by PIX or card, and receive results and confirmations digitally.

📋 Description

• Be responsible for providing first-level support to internal users of Beep's technology platform, including support for operational systems and sales platforms. • Assist users who are having difficulty with specific tasks that may impact our operations. • Execute scripts in the production environment. • Provide user incident resolution support. • Escalate and hand off issues to other service levels when necessary. • Document occurrences and resolve all incidents.

🎯 Requirements

• Undergraduate degree in progress or completed. • Some experience in user support (Level 1). • Interest in or knowledge of programming. • Proficiency in Linux (able to connect to a server and inspect logs). • Database knowledge is desirable. • Technical English. • Beep spirit: beyond wearing the company shirt and embracing challenges with energy and enthusiasm, be a good person with a positive attitude and a smile. To join the team you should enjoy working collaboratively, be passionate about people, and be the kind of supportive colleague others would want to have.

🏖️ Benefits

• For you and your dependents – Health and Dental plans | SulAmérica. • Pharmacy benefit: up to 40% discount on medications. • Meal package: Meal and food allowances (VA/VR). • For your physical and mental health: GymPass / TotalPass / Life insurance. • For your development: discounts at partner educational institutions. • Home office (remote work). • Home office allowance. • Additionally, our headquarters has a balcony with a view of one of the city's famous landmarks for our Beepers to enjoy.