Client Success Consultant – Assistant Solutions

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September 28

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BELAY

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B2B • HR Tech • Productivity

BELAY is a company that provides virtual staffing solutions to enhance productivity and support businesses. They offer services such as Virtual Assistants, Accounting Services, and Marketing Assistants to help companies manage tasks and streamline operations. BELAY specializes in matching clients with U. S. -based professionals who are vetted to ensure quality and efficiency. By integrating AI-enabled processes, BELAY aims to maximize efficiency, allowing businesses to focus on growth. Their services are tailored to meet varying client needs, providing flexible and scalable solutions.

201 - 500 employees

Founded 2010

🤝 B2B

👥 HR Tech

⚡ Productivity

📋 Description

• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs • Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders • Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support • Envision the long-term potential of client/contractor relationships by consistently adding value and upselling BELAY solutions • Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements • Develop action plans with clients and contractors, track implementation, and follow up to ensure exceptional experience • Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations • Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations • Manage conflict with effective problem solving and strong emotional intelligence • Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current • Thoughtfully match contractors with clients to foster successful, long-term relationships • Ensure accurate documentation and communication across platforms including Google Workspace and CRM • Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities

🎯 Requirements

• MUST RESIDE IN THE ATLANTA, GA AREA • Bachelor’s degree or equivalent work experience • Strong verbal and written communication skills with a confident presence • Responsiveness and professionalism • Driven, relational, and intuitive with experience in client-facing roles • Able to apply sound judgment to plan and achieve goals while managing multiple tasks • Comfortable using video and phone calls as primary communication methods • Demonstrated proficiency with technology and tools essential for remote work • Ability to maintain a dedicated, distraction-free home office for standard Monday-Friday business hours

🏖️ Benefits

• Work at Home Opportunity • Full-time remote work • Occasional travel for some roles • Vibrant, award-winning company culture • W-2 employee status (full-time/part-time, exempt/non-exempt) • Base salary + bonus and commission