Retail Operations Manager

🕒 April 27

🌽 Illinois, New York, +3 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Bellroy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🛒 Retail

👗 Fashion

💰 Series A on 2019-04

Retail • Fashion

Bellroy is a company that designs accessories for everyday use, focusing on functionality and style. They offer a range of products including wallets, bags, phone cases, and travel accessories. Bellroy is known for their commitment to quality materials and responsible business practices, appealing to customers who value sustainability and thoughtful design in their accessories. They aim to enhance the way people interact with their personal items, ensuring both aesthetic and practical needs are met.

📋 Description

• Spend time with Bellroy's retail leadership in Melbourne, getting across the growth strategy, brand standards, and understanding our culture, values, and products • Meet regularly with the Flatiron Store Manager (we're recruiting them at the same time as you) to shape the first U.S. store experience together — from operational standards to opening day readiness • Connect weekly with the Retail Operations Manager for Australia to share approaches and start building consistency where it makes sense • Take ownership of the U.S. site pipeline - review opportunities already in play, build relationships with brokers and landlords, and sharpen the criteria for where Bellroy should show up next • Lead fit-out and construction timelines, building relationships with contractors and making sure builds are tracking to budget and schedule • Understand the current retail technology stack and partner with our tech team on the implementation roadmap • Share weekly updates with the retail leadership team on what you're learning, what's working, and where we need to make calls • Sit down with the Chief Financial Officer and Chief Commercial Officer to evaluate the commercial case for new sites • Map the U.S. retail landscape - what brands are doing interesting things, where the emerging opportunities are, and what the competitive dynamics look like in the markets we're considering.

🎯 Requirements

• 5–7 years in retail operations, multi-site management, or similar environments (hospitality and franchise backgrounds welcome) with a track record of opening new sites and building a retail presence from early stages. You know how to bridge HQ strategy and what actually needs to happen on the floor • Experience managing the commercial real estate process: site selection, lease negotiation, landlord relationships, and deal management • The ability to manage fit-out projects on time and on budget, coordinating across internal teams and external contractors • Direct experience leading and developing store managers or similar frontline leaders - setting clear expectations, giving direct feedback, and holding people accountable for performance • Confidence shaping retail technology decisions. Not just working within existing systems, but advocating for the right tools and ensuring they're implemented in ways that actually serve our crew on the floor • Strong commercial acumen - you can interrogate assumptions and make clear recommendations to senior leadership • You build repeatable processes from scratch and document them so other people can follow • You stay close to what's happening in retail - trends, competitors, emerging markets - and you use that to sharpen where we go next • You're energised by ambiguity and firsts – and you want to do that work somewhere it means something, at a company whose products and values you genuinely believe in.

🏖️ Benefits

• Competitive PTO offerings. This includes 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays (in line with our Australian policies, but with US public holidays) and paid parental leave • 401(k) with employer match • Generous medical benefits package • A yearly product allowance as well as a further 50% discount for friends and family.