Client Manager – Maternity Cover

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Belmond

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1976

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Belmond is the ultimate travel curator and connoisseur, creating exceptional experiences worldwide. It operates a global collection of iconic hotels, trains, and river cruises, offering some of the world's most thrilling journeys and destinations. Belmond fosters a global family environment for its employees, ensuring memorable moments parallel to those of its guests. The company values the art of living well, investing in the development and wellbeing of its staff across various departments, including front desk, safari guiding, food and beverage, spa services, and more. Belmond provides opportunities in many locations worldwide, including Italy, Peru, Thailand, and the United States, among others.

📋 Description

• Develop detailed annual and quarterly Strategic Sales Action Plans for accounts and submit them for approval. • Maintain frequent contact with property-based sales personnel to ensure current product knowledge and aligned sales strategies. • Collaborate with property sales, revenue management, and reservations teams; lead closing efforts from transient leads. • Qualify transient sales leads and follow through to secure desirable new bookings. • Analyze account transient productivity using internal BI tools and external information to meet customer targets. • Establish and nurture relationships with key contacts, decision makers, bookers, and influencers within owned accounts. • Conduct regular product training for accounts. • Host events with select key accounts and their clients. • Communicate seasonal promotions for the global Belmond portfolio. • Use selling, negotiating, and closing tools to increase conversion ratios. • Assist the Director of Sales with annual sales series, strategic partner events, and trade shows. • Plan and escort educational trips to key Belmond destinations as necessary. • Attend relevant industry functions and meetings to represent the Company’s brand. • Maintain relationships with tourism boards, airlines, DMCs, and other industry colleagues. • Provide market-condition and trend feedback to the direct manager. • Execute prospecting plans and add new active accounts to the Belmond account portfolio. • Master Tableau BI tools and conduct strategic analysis of markets, properties, and account performance. • Maintain an accurate account and contact database, logging sales activities in OSC. • Control expenses and keep annual costs within allocated resources. • Prepare production, account management, and other sales reports. • Support the Corporate Marketing communications plan through proactive social media activity.

🎯 Requirements

• Minimum of 3 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector. • Proven track record of achieving revenue targets and growing key accounts. • Good understanding of transient sales and commercial performance analysis. • Strong experience in account planning, lead conversion, and client relationship management. • Proficiency in CRM systems and sales reporting tools; experience with OSC, Tableau, or similar BI/reporting platforms would be advantageous. • Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties. • Willingness to travel as required

🏖️ Benefits

• Comprehensive range of compensation, perks and benefits • Belmond’s Slow Luxury culture and connection with colleagues and guests • Kindness, active listening, and genuine connections with colleagues and guests