Beltis
201 - 500 employees
Founded 1999
💼 Consulting
📦 Logistics
🔒 Cybersecurity
Consulting • Logistics • Cybersecurity
Beltis is a Brazilian IT services and solutions company that provides outsourced IT professionals, field service and on-site support, network infrastructure design and implementation, NOC and SOC operations, equipment rental, and custom software development. The company offers 24/7 service, data center and cloud-related projects, SIP telephony, cabling and optical solutions, RPO and talent hunting for technical roles, and cybersecurity services. Beltis focuses on serving corporate clients across Brazil, combining staffing, managed services, and technical consulting to improve efficiency and reduce client costs.
IT Help Desk Analyst – N1, 6-hour shift
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Beltis
201 - 500 employees
Founded 1999
💼 Consulting
📦 Logistics
🔒 Cybersecurity
Consulting • Logistics • Cybersecurity
Beltis is a Brazilian IT services and solutions company that provides outsourced IT professionals, field service and on-site support, network infrastructure design and implementation, NOC and SOC operations, equipment rental, and custom software development. The company offers 24/7 service, data center and cloud-related projects, SIP telephony, cabling and optical solutions, RPO and talent hunting for technical roles, and cybersecurity services. Beltis focuses on serving corporate clients across Brazil, combining staffing, managed services, and technical consulting to improve efficiency and reduce client costs.
📋 Description
• Provide first-level (N1) technical support to users, remotely and/or on site • Log, classify, and track tickets through the service desk system • Handle incidents and requests related to Windows, Microsoft 365, access, passwords, permissions, printers, peripherals, and basic corporate software • Guide users on the proper use of systems and tools • Escalate tickets to higher support levels (N2/N3) when necessary • Maintain basic support records and documentation
🎯 Requirements
• Technical diploma or degree in a related field, completed or in progress • Experience providing remote support • Knowledge of hardware and software • Knowledge of Windows • Knowledge of a variety of applications • Professionalism, courtesy, and strong communication skills • Availability for a 6-hour-and-20-minute workday, Monday through Friday • Employment under Brazil's CLT labor regime
🏖️ Benefits
• Benefits (not specified)
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